Customer Service Associate for Leisure Centre
6 days ago
At Castle Hill RSL Group, we are seeking a skilled and enthusiastic Customer Service Representative to join our team at the Castle Hill Fitness & Aquatic Centre.
We operate three departments within our leisure centre: Aquatics, Gymnastics and Fitness. We are looking for confident and approachable individuals to meet and greet our members and guests, and provide information on our facilities.
This role requires strong communication skills, phone etiquette, ability to navigate technology and computer systems, high attention to detail and the ability to work in a fast-paced environment.
In return, you will have access to our Employee Benefits Program, Connect+. This includes:
- paid birthday leave
- 30% off food and beverage
- $5 daily coffee allowance
- free gym membership and more
We value warm and friendly individuals who possess a strong desire to provide exceptional customer service.
To be successful in this role, you should have experience in providing excellent customer service in a fast-paced environment, with strong communication and interpersonal skills. A high school diploma or equivalent is required, with some college or university education an asset. You must also have a valid driver's license.
As a Customer Service Representative, you will work closely with colleagues to ensure that our customers receive the highest level of service possible. Your responsibilities will include:
- Providing exceptional customer service to our members and guests
- Responding to customer inquiries and resolving issues in a timely manner
- Working collaboratively with colleagues to achieve business objectives
- Maintaining accurate records and reports
For this role, we estimate a salary range of $55,000 - $65,000 per annum, based on your qualifications and experience.
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