Customer Service Manager

4 weeks ago

Townsville City Center, Queensland, Australia Myer Full time
About the Role

As a Customer Service Manager at Myer, you will be responsible for leading a team of sales and service professionals to deliver exceptional customer experiences and drive sales growth.

Key Responsibilities
  • Manage the daily activities of your team to drive financial performance
  • Optimise the productivity of the team by leveraging workforce management
  • Drive high performance, customer-focused service and selling culture through role modelling, communication, feedback and recognition
  • Maximise the team's service and selling activities by effective management and delegation to minimise operational activities
  • Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
About You
  • Previous experience as a retail manager, area manager or similar
  • People leadership skills with a 'hands-on' approach are essential
  • Demonstrated ability to lead a team to achieve sales and meet KPI's
  • Experience in performance management will be highly regarded
  • Superior customer service and selling skills
  • Strong retail, financial and business acumen
  • Excellent time management skills with the ability to work independently on prioritising and meeting deadlines
Benefits

As a Customer Service Manager at Myer, you will have the opportunity to develop your leadership skills and contribute to the success of a dynamic and customer-focused team. You will also have access to a range of benefits, including career development and progression opportunities, a great range of discounts and Myer Team Member exclusive offers, and access to volunteer, parental and lifestyle leave.

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