Student Advocate Position

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $40,000 - $60,000
Program Success Coordinator Role

We are seeking a driven and committed individual to join our team as a Program Success Coordinator.

This role is ideal for someone eager to grow within an organization, with potential for advancement.

You will be responsible for nurturing deep and personal relationships with our current students and parents, with the overall goal of helping them make the most of our services.

Your mission is to be a trusted resource, building lasting relationships and ensuring students and their families feel supported.

  • Serve as a primary point of contact for students and parents, providing timely support and resolving queries and issues with efficiency and empathy;
  • Build and maintain strong relationships with students and parents, ensuring their educational goals are met with personalized support;
  • Provide day-to-day support to enhance student success, including pointing students to the right staff for any concerns, helping them connect with the right teams for any issues, providing them direct support, or informing them about additional services;
  • Liaise with sales, billing, and management teams to clarify enrolment, invoicing, and related admin queries;
  • Liaise with tutoring teams and head tutors to address issues or improvements related to classes, tutors, reschedules, content alignment, and similar class-related concerns;
  • Escalate critical issues appropriately and follow through on resolutions to ensure student and parent satisfaction;
  • Proactively gather and analyze feedback from students and parents to drive continuous improvement in service delivery;
  • Provide detailed customer success reports and analysis to the management team, offering insights and recommendations for continuous improvement to services, offerings, and processes;

Key Requirements:

  • Completed VCE and performed well;
  • Bachelor's Degree (or currently studying) in Commerce/Business/Management/Marketing/Communications or a related field;
  • Prior Sales, Reception, Customer Service/Management/Operations or Customer Success Experience;
  • Personal Requirements: Passionate and Engaged; Long-Term Mindset & Vision; Genuine Desire to Help Students & Parents;

Hours: 18-24 hours per week

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