Gucci Team Lead

2 hours ago

Perth, Western Australia GUCCI AUSTRALIA PTY LTD Full time

About the Role

The Client Experience Director will lead a dedicated team of Client Advisors to deliver exceptional performance through a client-centric approach.

Key Responsibilities

  • Develop and implement strategies to promote a positive, collaborative, and professional team environment.
  • Conduct regular performance conversations, discussing results and developing action plans.
  • Partner with the Retail Manager and HR department on employee relations issues.
  • Support and coordinate the opening and closing of the store as the Manager on Duty.
  • Lead the store morning briefings, delivering key business communication and daily objectives.
  • Lead and inspire the team on executing a superior client experience.
  • Develop a Client Engagement mindset, building long-lasting relationships with clientele.
  • Utilize clienteling tools to activate, retain, and grow personal client bases.
  • Lead the execution of clienteling activities, developing actions to reach clear goals and KPIs.
  • Manage and resolve customer issues, providing solutions that are commercially sound and acceptable to Gucci clients.
  • Monitor performance of categories assignment and propose action plans to reach targets.
  • Partner with the Retail Manager and Merchandising team to grow the business.
  • Ensure compliance of Workplace Health and Safety strategies.

Requirements

  • Studies in Business Management or Retail Management desirable.
  • Previous experience as a Department Manager or Senior Client Advisor, with a proven track record in luxury fashion.
  • Strong analytical and problem-solving skills.
  • Commercial awareness.
  • Experience in managing a small team.
  • Exceptional written and verbal communication skills.

About Us

Gucci is committed to building a diverse workforce, promoting leadership skills, and fostering a stimulating and fulfilling workplace environment.

We welcome and consider applications from all qualified candidates, regardless of their background.

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