Gucci Team Lead
2 hours ago
About the Role
The Client Experience Director will lead a dedicated team of Client Advisors to deliver exceptional performance through a client-centric approach.
Key Responsibilities
- Develop and implement strategies to promote a positive, collaborative, and professional team environment.
- Conduct regular performance conversations, discussing results and developing action plans.
- Partner with the Retail Manager and HR department on employee relations issues.
- Support and coordinate the opening and closing of the store as the Manager on Duty.
- Lead the store morning briefings, delivering key business communication and daily objectives.
- Lead and inspire the team on executing a superior client experience.
- Develop a Client Engagement mindset, building long-lasting relationships with clientele.
- Utilize clienteling tools to activate, retain, and grow personal client bases.
- Lead the execution of clienteling activities, developing actions to reach clear goals and KPIs.
- Manage and resolve customer issues, providing solutions that are commercially sound and acceptable to Gucci clients.
- Monitor performance of categories assignment and propose action plans to reach targets.
- Partner with the Retail Manager and Merchandising team to grow the business.
- Ensure compliance of Workplace Health and Safety strategies.
Requirements
- Studies in Business Management or Retail Management desirable.
- Previous experience as a Department Manager or Senior Client Advisor, with a proven track record in luxury fashion.
- Strong analytical and problem-solving skills.
- Commercial awareness.
- Experience in managing a small team.
- Exceptional written and verbal communication skills.
About Us
Gucci is committed to building a diverse workforce, promoting leadership skills, and fostering a stimulating and fulfilling workplace environment.
We welcome and consider applications from all qualified candidates, regardless of their background.
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