Gucci Store Manager

1 month ago

Perth, Western Australia Gucci Full time

About Us

Gucci is a global luxury fashion brand that offers a unique and exciting work environment. We are seeking a talented Team Manager to join our dynamic team at our Perth Store located in the CBD.

Job Description

Your Opportunity

The Team Manager will lead, supervise, and inspire a dedicated team of Client Advisors to deliver exceptional client experiences through a client-centric approach.

Key Responsibilities

  • Promote a positive, collaborative, and professional team environment that fosters trust, integrity, and superior performance standards.
  • Conduct regular performance conversations, discussing results and developing action plans by setting reasonable, achievable, and SMART KPIs.
  • Partner with the Retail Manager/Associate Retail Manager and the HR department on all employee relations issues to ensure effective and consistent resolutions.
  • Support and coordinate the opening and closing of the store as the Manager on Duty.
  • Lead the store morning briefings as and when required, delivering key business communication and daily objectives.
  • Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
  • Develop a Client Engagement mindset, with the purpose of building long-lasting relationships with clientele.
  • Full utilization of various clienteling tools available to activate, retain, and grow personal client bases.
  • Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs.
  • Lead the shop floor, actively selling and role modeling the selling ceremony.
  • Manage and resolve customer issues providing solutions that are commercially sound and acceptable to Gucci clients while delighting and retaining clients.
  • Monitor performance of the categories assignment and proactively propose action plans to reach targets.
  • Partner with the Retail Manager/Associate Retail Manager and the Merchandising team by providing effective feedback on products, stock situation, and specific category requests to grow the business.
  • Partner with the Retail Manager/Associate Retail Manager and the Visual Merchandising team to provide insights to maximize category potential while ensuring the image and merchandising guidelines of the store are maintained.
  • Partner with the Retail Manager/Associate Retail Manager and the training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
  • Ensure compliance of Workplace Health and Safety (WHS) strategies, including driving health and safety practices and ensuring the Gucci WHS policies and standards are upheld and executed consistently.
  • Report all hazards, incidents, and near misses via the WHS procedure immediately as they occur, reporting major incidents to HR directly via phone and immediately.

Requirements

  • Studies in Business Management/Retail Management desirable.
  • Previous experience as a Department Manager or Senior Client Advisor, in a supervisory capacity from the retail or service industry, with a proven track record, preferably in luxury fashion.
  • Strong analytical and problem-solving skills.
  • Commercial awareness.
  • Experience in management of a small team.
  • Exceptional written and verbal communication skills.
  • Passionate in developing and furthering a career within the luxury fashion industry.

Why Work with Us?

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Gucci is made of people who are diverse, talented, and unique. You're invited to come and show us the Dream-maker that you are.

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