Gucci Team Lead

2 weeks ago

Perth, Western Australia GUCCI AUSTRALIA PTY LTD Full time
About the Role

We are seeking a highly skilled and experienced Team Manager to join our Gucci Australia Pty Ltd team. As a Team Manager, you will be responsible for leading, supervising, and inspiring a dedicated team of Client Advisors to deliver exceptional results through a client-centric approach.

Key Responsibilities
  • Lead and develop a high-performing team of Client Advisors to achieve sales targets and provide exceptional customer service.
  • Conduct regular performance conversations, set goals, and develop action plans to ensure team members are meeting expectations.
  • Partner with the Retail Manager and HR department to resolve employee relations issues and ensure effective communication.
  • Support the opening and closing of the store as the Manager on Duty and lead the morning briefings to deliver key business information.
  • Develop and implement strategies to improve client engagement, retention, and growth.
  • Monitor and analyze sales performance, identify areas for improvement, and develop action plans to increase sales.
  • Collaborate with the Merchandising and Visual Merchandising teams to ensure effective product placement and visual displays.
  • Ensure compliance with Workplace Health and Safety policies and procedures.
Requirements
  • Studies in Business Management or Retail Management desirable.
  • Previous experience as a Department Manager or Senior Client Advisor in a supervisory capacity, preferably in luxury fashion.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Commercial awareness and experience in managing a small team.
  • Exceptional written and verbal communication skills, with the ability to communicate effectively with team members, customers, and stakeholders.
About Us

Gucci Australia Pty Ltd is a leading luxury fashion brand that offers a unique and exciting work environment. We are committed to building a diverse and inclusive workforce and offer opportunities for career growth and development.

We believe in fostering a culture of innovation, creativity, and excellence, and we are looking for talented individuals who share our values and are passionate about delivering exceptional results.

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