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Repair Operations Lead

2 weeks ago

Central Coast Council, Australia beBeeLeadership Full time $90,000 - $120,000
Lead Repair Operations Manager Opportunity

We are seeking an experienced and skilled professional to lead our repair operations team.

This role involves taking responsibility for the site, controlling activities, and ensuring quality repairs, customer satisfaction, and maximum profitability while maintaining a safe working environment.

Key Responsibilities:
  • Work Health and Safety: Ensure the site remains safe by maintaining the WHS management system, report and record safety incidents or near misses, and action required changes.
  • Customer Service and Stakeholder Management: Provide exceptional customer service, monitor scores and feedback, and action as required. Communicate with clients about their vehicles upon collection and maintain positive relationships with work providers.
  • Quality and Vehicle Management: Ensure vehicles are repaired to their pre-accident condition, conduct final QA inspections, resolve quality or safety concerns, and complete comprehensive and accurate quotes.
  • Production Workshop Management: Oversee production targets, manage incoming/outgoing vehicles, and ensure appropriate usage of consumables and materials.
  • P&L, Reporting and Administration: Prepare and/or review profit and loss statements, budgets, job costings, KPIs, and management reports, and ensure accurate invoicing.
  • Leadership and People Management: Proactively build and maintain positive work relationships, update time keeping systems, oversee the team, and handle employee misconduct/grievances effectively.