Night Hotel Ambassador

1 week ago

Sydney, New South Wales, Australia beBeeGuest Full time $54,000 - $74,000

We are seeking a skilled Night Guest Service professional to deliver exceptional customer experiences during overnight shifts at our hotel. This is an excellent opportunity for someone who possesses a positive attitude, strong communication skills, and experience working with cloud-based property management systems.

The ideal candidate will provide superior service to guests, handle their inquiries and resolve complaints efficiently and professionally. They will also be responsible for checking guests in and out of the property accurately and on time, greeting them warmly and consistently using their names.

Key responsibilities include:

  • Delivering outstanding customer service to guests in the overnight shift.
  • Assisting guests with enquiries and resolving complaints in a timely and professional manner.
  • Checking guests in and out of the property accurately and efficiently.
  • Greeting guests warmly and using their name consistently.
  • Reconciling cashier floats at the end of each shift.

Candidates should possess the following qualifications:

  • A positive attitude and friendly demeanor.
  • Previous experience working with cloud-based property management systems.
  • Excellent verbal and written communication skills.
  • Ability to work a rotating roster with flexible availability.

We offer a dynamic and supportive work environment, ongoing training and development opportunities, and the chance to make a real difference in the lives of our guests.

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