ICT Support Specialist

1 week ago

Brisbane, Queensland, Australia beBeeTechnical Full time $64,400 - $89,300

Excellent customer service skills are a must in this pivotal role as a Service Desk Officer where you'll be the first point of contact for resolving ICT issues. The Parliamentary Service provides a range of procedural, administrative and support services to Members of Parliament and Parliamentary Service employees.

About the Role

Customer-Centric: You'll play a key part in our IT operations, ensuring customers have a positive experience.

Team Collaboration: Work closely with a supportive and innovative team to deliver exceptional IT services.

Continuous Improvement: Contribute to the development and enhancement of IT processes and standards.

Make a Difference: Contribute to the smooth functioning of the Queensland Parliament and supporting the democratic process.

  • Deliver exceptional customer support for ICT issues, ensuring timely and effective resolution.
  • Be the first point of contact for customers, providing top-notch basic Level 1 (L1) to intermediate Level 2 (L2) technical support, triaging issues, and ensuring timely follow-up.
  • Triage and escalate issues and identify emerging problems.
  • Maintain accurate system documentation and records in ServiceNow.
  • Provide on-the-spot training to customers, enhancing their capabilities and experience.
  • Support the IT Services unit with finance and administrative activities.
  • Engage constructively with vendors and suppliers to ensure smooth operations.
Your Qualifications and Skills

A degree and/or relevant ICT qualifications are highly desirable. Industry certifications such as ITIL, Microsoft Certified Professional (MCP), and ServiceNow are highly regarded.

Proven skills in providing L1 and L2 technical support, troubleshooting hardware, software, and network issues.

Excellent written and interpersonal communication skills, ability to manage time and priorities effectively, and a continuous improvement mindset.

Applicants should submit a cover letter, resume and a suitability statement addressing the experience, skills, knowledge and abilities outlined in the Selection Criteria section of the Position Description. Applications should be submitted via the designated website.

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