Care Coordinator
1 month ago
About the Role:
The Intake Officer - Home Care plays a pivotal part in growing our home care business by fostering connections with potential clients and converting them into valued clients. This role necessitates interacting with individuals over the phone and in face-to-face meetings to understand their needs and explain how our services can positively impact their lives.
Key Responsibilities:
- Provide expert guidance and support to prospective clients throughout their decision-making process, ensuring they comprehend our home care packages and services.
- Engage with potential clients through phone calls, emails, and face-to-face meetings to understand their needs and explain the benefits of our home care services.
- Nurture warm leads across all Respect Homecare locations, providing information and support to guide them through the decision-making process.
- Establish and maintain strong relationships with referral sources, including healthcare providers, community organizations, and local businesses.
- Accurately record lead interactions and client acquisition activities in the CRM database.
Requirements:
- Demonstrated experience in sales and marketing.
- Ability to understand and apply advanced administrative procedures.
- Advanced word processing operation skills.
- Demonstrated understanding of continuous quality improvement principles.
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