Scheduling Coordinator

2 days ago

Castle Hill, Australia Respect Aged Care Full time
Job Description:

We are seeking a highly skilled Scheduling Officer to join our team at Respect Aged Care. As a Scheduling Officer, you will play a crucial role in ensuring the timely and efficient allocation of Home Care Assistants to deliver client care and support.



Key Responsibilities:


  • Coordinate rostering requests to ensure accuracy and timeliness.
  • Update and maintain roster changes to reflect client requests and organizational compliance.
  • Ensure permanent rosters are published at minimum 2 weeks in advance.
  • Effectively manage non-billable hours, including kilometres, overtime, and training.
  • Monitor hours worked by Home Care Assistants to ensure compliance with industrial relations obligations.
  • Provide high levels of customer service to clients, staff, and external stakeholders.
  • Communicate sensitively and effectively with clients, families, and staff.
  • Adhere to policies, procedures, and professional standards, including the Aged Care Quality Standards.


Requirements:


  • Demonstrated expertise in scheduling and workforce planning.
  • Experience in administration, rostering, and leave arrangements.
  • Excellent attention to detail and accuracy in scheduling and data management.
  • Proficient in using scheduling software or workforce management systems.
  • Proven ability to work independently and prioritize tasks in a fast-paced environment.
  • Demonstrated understanding of risk management protocols, including hazard identification and incident management.
  • Proficient computer and information management skills.
  • Current National Police Certificate or ability to acquire.


What We Offer:


  • Competitive salary, superannuation, and entitlements.
  • Meaningful work in a growth-driven organization.
  • A healthy and positive workplace culture.
  • Discounted private health insurance.

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