Transformation Initiative Director

4 days ago

Sydney, New South Wales, Australia ING Full time

Are you ready to lead a transformative program of work at ING Australia?

The Transformation Program Manager position is crucial in modernising and transforming ING's product business to drive business growth aspirations. This vital role places you at the heart of our strategic mission across mortgages/daily banking products, technology and service offering.

As the Transformation Program Manager, you will be instrumental in navigating the complexities of a program of this magnitude and strategic importance. Your leadership and experience will be pivotal in driving transformational outcomes, ensuring they are delivered within the allocated time, value and budget.

You will be accountable for the overall transformation programs' establishment, including strategic blueprint, scope and alignment with other major ING programs of work. You will also provide updates on the progress of the transformation to the Executive Committee, Sponsor Board and Delivery Board, including both local and global stakeholders.

Key Responsibilities
  • Lead the execution of the Retail Transformation, ensuring alignment with the bank's strategic objectives (scope will include Daily Banking from a Program establishment perspective, focus long term will be on the Mortgages scope)
  • Be accountable for the overall transformation programs' establishment, including strategic blueprint, scope and alignment with other major ING programs of work, including endorsement from key stakeholders/sponsors
  • Define program milestones and scope including schedule, budget, deliverable quality, workforce planning, procurement, stakeholders, integration and risks/issues;
  • Promote a culture of high performance and continuous improvement and innovation that values learning and a commitment to quality;
  • Provide oversight and leadership over transformation work streams ensuring alignment to the goals of the program, stakeholder acceptance, embedding a culture of customer centricity and supporting a strong risk culture and program diligence;
  • Foster effective collaboration between internal teams, external vendors, and stakeholders;
  • Ensure the Mortgages/Daily Banking future state meets regulatory, security, and compliance requirements;
  • Work closely with the ING Global technology team to ensure that system design and implementation aligns and leverages global capabilities where applicable.

We offer an estimated salary of $180,000 - $220,000 per year, depending on your experience and qualifications.

In return for your expertise, we offer:

  • A highly visible role across both ING Australia & ING Globally
  • Diverse opportunities for career growth and professional development
  • A supportive and collaborative work environment
  • Flexible working arrangements and wellness programs
  • A comprehensive remuneration package including superannuation and annual leave entitlements

We are looking for someone who has:

  • Minimum of 10 years of experience in program management, preferably within financial services or technology sectors
  • Experience with large scale business and technology transformations with multiple stakeholders and vendors
  • Proven experience in transformation program with a focus on mortgages
  • Strong knowledge of mortgage products, banking operations, processes, and regulatory requirements
  • Demonstrated experience utilising both agile and waterfall methodologies to successfully deliver projects
  • Excellent communication, leadership and stakeholder management skills

Sound like the kind of challenge you'd thrive in? We'd love to hear from you

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