Senior Business Analyst
2 weeks ago
We are seeking a highly skilled Senior Business Analyst to join our team at Westpac Group. As a Senior Business Analyst, you will play a critical role in the delivery of infrastructure for business and end-user projects.
Key Responsibilities- Lead the achievement of Westpac's strategy by working with stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, information, and systems.
- Define and manage requirements through the delivery lifecycle to meet business needs.
- Provide and direct recommendations for process re-design and improvements and business solutions, enabling changes to processes, policy, and/or information that support Westpac to achieve targeted business outcomes and deliver business value.
- 5+ years of business analysis experience in business requirements, system analysis, business process improvement, and implementing system changes.
- 5+ years of business process improvement/re-engineering, data analysis, system functional/non-functional analysis experience, and business case preparation experience.
- 3+ years of financial industry experience.
- Experience with trader communication platforms such as IPC Unigy or NTR solutions is a plus.
- Familiarity with IPC or NICE Voice System environments.
- Experience in infrastructure projects with a strong understanding of technology and business systems strategically and operationally.
- Experience in business domain/systems - Power BI, Power Apps/Automate, Holocentric (value stream mapping).
- CCBA (or equivalent) certification at a minimum.
- Proven ability to lead requirements and business solution workshops with business and technology stakeholders.
- Strong sense of ownership and ability to independently drive delivery by planning and managing business requirements.
- Understanding of multinational telecommunications systems (IPC, Cloud 9, British Telecom, Avaya, etc).
- Understanding of Call Recording platforms/technology.
- Dealing Room / Financial Markets exposure.
Westpac Group is a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities, and each other. We are committed to creating a culture and work environment that values diversity and flexibility and champions inclusion.
We offer a wide range of employee benefits to help you manage your priorities, whether that means family life, work/life balance, ambition to grow, or all the little perks in between. We'll empower you to shape your career path through personalized upskilling, mentoring, and training opportunities.
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