Practice Manager

5 months ago

Kogarah, Australia Australian Institute for Human Wellness Full time

The Australian Institute for Human Wellness is an organisation dedicated to improving the mental health of individuals and communities. We run a clinic in Sydney's St George area, services the mental health needs of the community. Our clinic currently has eight psychologists and two receptionists.

We are seeking an experienced and competent practice manager with a mature, confident, and down-to-earth manner to work closely with the clinic director and other support staff to ensure a high level of operational efficiency and a high standard of service for our clients. Our busy and dynamic practice will provide opportunities to develop your skills in your role.

**Requirements**:
**Essential**
- At least 3-5 years of practice management in a healthcare setting
- Exceptional professionalism
- Exceptional leadership, interpersonal, and client service skills
- Exceptional organisational, planning, time management, multi-tasking, delegation and task communication skills
- Demonstrated strengths in tasks such as scheduling, billing and accounts management, organising workspaces, developing practice procedures.
- Fast learner who is able to work autonomously and flexibly adapt to the needs and best interest of the environment
- Proficiency with Powerdiary and/or other practice management software

**Desirable**
- Experience of working within a psychology or mental health service
- Tertiary degree or diploma in Healthcare Administration, Business
- Strong knowledge of healthcare systems and regulations
- Competent with Windows and Mac operating systems

**Responsibilities include but are not limited to**:

- Oversee the day-to-day operations of the clinic
- Liaise closely with the clinic director
- Help to create a professional and collegial environment for practitioners and support staff
- Manage financial tasks including bookkeeping, budgeting, forecasting, and analysing monthly financial reports
- Manage a team of casual and part-time reception staff
- Assist clinic director in managing staff schedules, recruitment, training, and performance evaluations (increasing autonomy with demonstrated competence)
- Ensure practice compliance with industry standards and legal regulations (e.g., Medicare regulations)
- Maintain a safe and clean working environment by complying with healthcare regulations and standards
- Manage advertising for the clinic/clinic services in coordination with the clinic director and senior psychologists
- Assisting patients with understanding insurance coverage, processing claims, and addressing billing inquiries
- Assist the clinic director in developing and implementing strategies for practice growth and business development
- Support reception team in their duties as needed
- Assist clinic director in practice administration generally
- Preparation of internal memos and communications, coordination and planning of practice meetings and events or promotional activities as instructed by the clinic director

**Job Types**: Part-time, Casual

Pay: $37.00 - $42.00 per hour

Expected hours: 20 - 30 per week

Schedule:

- Day shift

Work Location: Hybrid remote in Kogarah, NSW 2217

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