Leading Hotel Professional

1 week ago

Melbourne, Victoria, Australia beBeeHospitality Full time $75,000 - $90,000

Hospitality Operations Manager

Lead a high-performing team in a dynamic hospitality environment.

Key Responsibilities:

  • Hands-on leadership and accountability of your team, including supervision and evaluation of performances.
  • Manage day-to-day operations of the hotel, ensuring smooth running of all front and back of house functions.
  • Control stock levels and order supplies as needed.
  • Develop and implement effective rosters to ensure adequate staff coverage.
  • Ensure compliance with liquor, gaming and other regulatory requirements.
  • Handle Gaming machines, Tab and Keno operations.
  • Drive sales to meet targets.
  • Maintain high standards of cleanliness and hygiene throughout the venue.
  • Supervise security arrangements.
  • Ensure health and safety regulations are adhered to.
  • Procure products and create quality food and beverage offers.
  • Collaborate on promotional activities and events.
  • Build strong relationships with customers.
  • Handle customer complaints or issues professionally.

Requirements & Qualifications:

  • Minimum 1 year of experience working in a busy hospitality environment.
  • Certificate IV or higher in Hospitality Management (preferred).
  • Proven expertise in the hotel sector.
  • Strong customer service focus with exceptional communication skills.
  • Ability to liaise with a diverse clientele.
  • Flexible and adaptable, able to work weekdays and weekends.
  • Professional presentation and strong leadership skills.
  • Ability to work effectively under pressure.
  • Team player with a can-do attitude.
  • Strong understanding of OH&S and food hygiene requirements.

What We Offer:

We offer a competitive salary and benefits package, along with opportunities for career advancement and professional development.

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