Records Management Specialist

4 weeks ago


Brisbane, Queensland, Australia Emanate Technology Full time
Records Officer Opportunity at Emanate Technology

We are seeking a skilled Records Officer to join our dynamic team at Emanate Technology. As a Records Officer, you will play a crucial role in managing records, ensuring compliance with Queensland Government legislation, and delivering top-tier customer service.

Key Responsibilities:
  • Scoping and delivering support and guidance on document management (scanning, filing, archiving).
  • Providing second-level support for records management policies, systems, and standards.
  • Responding to records management requests across support channels.
  • Managing workloads independently while contributing to team goals and deadlines.
  • Promoting records management services and ensuring excellent customer service.
Requirements:
  • Demonstrated experience in records management within a public sector or similar environment.
  • Proven ability to interpret legislation, policies, and records retention schedules.
  • Strong customer service and communication skills, able to resolve requests efficiently.
  • Experience working both independently and within a team to meet deadlines.
  • A history of promoting efficient records management and information governance.
Bonus Points:
  • Experience mentoring and training others in records management.
  • Familiarity with Queensland State Archives standards and retention schedules.
  • Ability to manage and improve customer engagement processes.


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