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Solutions Expert

2 weeks ago

North Sydney Council, Australia beBeeExpertise Full time $180,000 - $190,000
Job Description

We are seeking an experienced Technical Solutions Executive to join our team. As a key member of our organization, you will play a crucial role in driving success for our Autodesk Construction Cloud portfolio.

You will be responsible for partnering with our account teams to help our users achieve their goals through the effective use of our technology. With your industry experience and technical expertise, you will identify customer needs, develop strategies, prove value, and deliver outcomes for our customers.

This is a remote role with expectations of travel, so you will be based in Jakarta, Indonesia.

Responsibilities
  • Outcome and Solution-based Approach: Take a customer-centric approach to undertake deep technical discovery in collaboration with other team members to uncover primary goals of our users. Create solutions that allow end-users to achieve those goals.
  • Technical Closure: Align with important customer team members to secure technical closure of proposed solutions within Autodesk Construction Cloud. Manage technical evaluations, define solutions architecture, facilitate product demonstrations, 3rd party engagements, consult with ACS sales on technical validation, and apply best practices in solving business problems.
  • Customer Relationship Management: Develop required level of knowledge of customers' business processes, workflows, and technical requirements to build 'trusted advisor' relationships with customers. Ensure efficient customer handoffs between pre-sales team and adoption/deployment teams post-sales.
  • Collaboration: Develop trusted working relationships with the ACS sales team and adjacent teams such as the Autodesk Worldwide Field Operations (WWS) team. Work with adjacent business resources (e.g. sales management, deployment, adoption, business development, global technical sales, and marketing) and collaborate with ACS product 'centres of excellence', Customer Success projects such as Voice of the Customer, deployment teams to implement proposed solutions, and coordinate with ACS marketing for product launches, webinars and go-to-market messaging strategy.
Required Skills and Qualifications
  • 3-5+ years of experience in the Construction industry
  • Experience with SaaS Technology and construction project planning/delivery
  • A technology Subject Matter Expert who can easily distil complex workflows / solutions for multiple AEC audiences
Benefits

At Autodesk, we offer a comprehensive benefits package, including discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and competitive salary ranges.

Others

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive.