
Retail Operations Director
3 days ago
Key Responsibilities:
- Determine the optimal product mix, stock levels, and service standards to meet customer demand.
- Monitor and maintain adequate inventory levels, ensuring availability without overstocking.
- Establish and maintain high service standards across gym operations, delivering a positive member experience.
Purchasing and Marketing Strategies:
- Develop purchasing policies for retail goods, equipment, and consumables, ensuring cost-effectiveness.
- Formulate pricing strategies for memberships, personal training, and retail products, balancing competitiveness with profitability.
- Design and execute marketing campaigns to attract new members and retain existing ones, leveraging digital promotions, local advertising, and community engagement.
Sales and Customer Engagement:
- Lead promotional activities for gym memberships, fitness programs, and retail products, driving sales growth.
- Collaborate with marketing teams or external agencies to develop advertising materials and campaigns, enhancing brand visibility.
- Represent the gym at local events or initiatives, fostering relationships with key stakeholders.
Financial Management:
- Oversee stock management systems to track product levels, sales, and usage, ensuring accurate financial reporting.
- Maintain accurate records of financial transactions, including membership fees, point-of-sale purchases, and expenses, providing insights for informed decision-making.
- Provide regular financial and operational reports to management, highlighting areas for improvement.
Staff Management:
- Recruit, train, and supervise retail staff, fitness instructors, and front desk personnel, fostering a customer-focused work culture.
- Develop staff performance standards, conduct evaluations, and provide ongoing coaching, driving employee engagement and retention.
OHS Compliance:
- Ensure gym operations comply with health and safety regulations, maintaining a safe environment for members and staff.
- Conduct regular safety audits, risk assessments, and staff training on OHS practices, minimizing risks and hazards.
Requirements:
- Bachelor's degree in Business Administration or related field, demonstrating expertise in retail management.
- Minimum 1+ year work experience as a Retail Manager in the Gym, showcasing leadership skills and industry knowledge.
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