Executive Director of Retail Operations

2 days ago

Sydney, New South Wales, Australia beBeeRetail Full time $120,000 - $180,000
Lead Retail Excellence

Drive operational efficiency and consistency across all retail touch points, including developing and implementing best practices for all retail and service processes.

Key Responsibilities:
  • Process Management: Analyse, streamline, and document comprehensive operational workflows to enhance efficiency, consistency, and scalability.
  • Change Management: Lead smooth transitions for new systems, processes, and retail strategies. Develop robust communication plans, design effective rollout and training programs, and ensure strong stakeholder engagement and user adoption.
  • System Implementation & Optimisation: Oversee the successful implementation and continuous optimisation of critical retail systems, including Point of Sale (POS) and Enterprise Resource Planning (ERP) systems.
  • New Store Fit-outs & Expansion: Collaborate closely with the Retail Director on all new store development, including assisting with structural drawings, planning operational layouts, and addressing operational needs.
  • Store Maintenance & Facilities Management: Establish a proactive store maintenance program, coordinating activities to guarantee fully operational, safe, impeccably presented, and compliant retail environments.
  • Omni channel Experience & Stock Integrity: Create a seamless omni channel experience by optimising processes related to stock integrity, including accurate stocktake processes, efficient stock transfers, and real-time inventory visibility.
  • Budget Management: Maintain and effectively manage operational expenditure (Opex) budget to ensure financial efficiency and alignment with business objectives.
  • Operational Excellence Leadership: Drive a culture of continuous improvement and operational excellence throughout the retail division.
Requirements:
  • 5+ years of experience in driving operational efficiency and standardisation within a retail environment.
  • A Diploma-level qualification or Bachelor's equivalent in a related field.
  • Strong technical and systems knowledge ideally - Shopify, Cin7, Omneo, Acuity, Brauz IQ.
  • Highly effective communication and interpersonal skills.
  • Excellent problem-solving and decision-making abilities.
What You Will Receive:
  • Competitive salary package, product allowance, staff discount, and birthday leave.
  • The opportunity to flourish and implement change within a dynamic environment and innovative brand.
  • Opportunity to work for a company committed to supporting ocean conservation.
  • Working for a brand that is RJC certified.
About Us:

Established in 2012, this fine jewellery studio crafts new natural icons, engineered to inspire. Founded by designers Sarah Gittoes and Robert Sebastian Grynkofki, our studio reimagines the world of fine jewellery where exquisite artistry meets an elevated edge.

Our architecturally designed stores exist as an immersive window inside the brand. Where we offer luxury services including Ear Alchemy Piercing, Soldered Permanent Jewellery, and Fine Jewellery Consultations for engagement and wedding bands.

With an innate connection to our precious Australian landscape and ocean, we are committed to preserving its rare beauty for the future through local manufacturing, conscious production, and philanthropic initiatives.

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