
Tech Support Specialist
1 day ago
Job Title: Tech Support Specialist
Key Responsibilities:- Deliver world-class technical support to customers by troubleshooting technical issues, collecting problem descriptions, and replicating problems.
- Regularly communicate progress with clients while updating customer records.
- Cross-collaborate with developers and peers on a daily basis to ensure seamless service delivery.
- Share best practices for utilizing software products and help customers maximize their value.
- Meet performance targets and service level agreements (SLAs).
- Fluency in English language
- Proficiency in Japanese language is an asset
- Minimum 1 year of experience in a technical client-facing role
- General software troubleshooting skills with broad experience in logical problem-solving
- Familiarity with client-server architecture
- Experience working with and troubleshooting web-based applications
- Ability to communicate technical instructions clearly to people with limited experience
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