Tech Support Pro

3 days ago

Melbourne, Victoria, Australia beBeeTechnical Full time $70,000 - $85,000
Technical Support Specialist Role Overview

This role involves providing technical support to clients via various channels, including phone, email, and chat. As a Technical Support Specialist, you will possess strong technical skills and excellent customer service abilities.

  1. Provide technical assistance to clients, resolving their queries and issues efficiently.
  2. Troubleshoot software and hardware problems, escalating complex cases to internal teams as needed.
  3. Develop and maintain in-depth knowledge of client products and services to ensure accurate and informed support.
  4. Collaborate with cross-functional teams to resolve client concerns and enhance the overall customer experience.

This position requires a high level of autonomy, effective communication skills, and the ability to work successfully in a remote environment.
Key responsibilities include:

• Providing expert technical support to clients through various channels
• Troubleshooting complex software and hardware issues
• Developing and maintaining product and service knowledge
• Collaborating with cross-functional teams to improve customer satisfaction
• Working effectively in a remote environment

As a successful candidate, you will have:

• Strong technical skills and excellent customer service abilities
• Excellent communication and problem-solving skills
• Ability to work effectively in a remote environment
• High level of autonomy and self-motivation

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