Tech Support Expert

2 days ago

Melbourne, Victoria, Australia beBeeTechnical Full time $60,000

Technical Support Specialist

About the Role

We are seeking a highly skilled Technical Support Specialist to join our centralised helpdesk team. This role will provide frontline technical support, handling escalated technical issues via phone and email.

  • Troubleshooting customised applications in a fast-paced environment
  • Logging and tracking incidents using internal systems
  • Escalating more complex issues as needed

Responsibilities:

  • Providing technical assistance to clients via phone and email
  • Troubleshooting application issues and resolving problems efficiently
  • Collaborating with internal teams to resolve complex issues

Requirements:

  • Australian citizenship
  • Strong problem-solving skills and excellent communication
  • Comfortable working a rotating roster
Benefits

We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is committed to providing exceptional customer service and ensuring client satisfaction.

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