Senior Client Services Manager

4 weeks ago


Box Hill North, Victoria, Australia Matrix Education Full time

Matrix Education, NSW's leading provider of tuition for year 3 to 12 students, is expanding into Melbourne. Our new campus in Box Hill will require a highly skilled and experienced Senior Client Services Manager to lead our customer service team.

The ideal candidate will have a minimum of two years' experience in customer service, administration, retail or sales. Previous experience in education management or administration is desirable. The role involves providing exceptional verbal and written communication skills, with a confident, polite and professional approach. Intermediate Microsoft Office skills are required, as well as experience using LMS and CRM systems (Salesforce preferred). Exceptional time management skills and keen attention to detail are essential.

The successful candidate will be responsible for managing the day-to-day operations of the campus and the customer service team. This includes ownership of end-to-end enrolment management, from trial lessons to retention. Onboarding and training of the local customer service and sales team will also be a key responsibility. A competitive salary package is offered, including $80,000 - $100,000 per annum, depending on experience. Additional benefits include convenient campus location in Box Hill, open and collaborative management team, amazing facilities, and team social events and outings.



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