Service Experience Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $120,000
Job Role

We are looking for a professional who believes in making things better for Australians. Our team partners with customers to support vibrant, connected communities where everyone belongs.

Key Responsibilities
  • Partner cross-functionally to embed customer experience best practices in product and service development.
  • Develop and maintain a CX toolkit consisting of key artefacts such as customer journey framework and customer needs repository.
  • Support the application of CX methodologies and tools across people and process.
  • Undertake gap analysis and facilitate cross-functional workshops to support incremental improvements as measured by NPS, tNPS, and other customer satisfaction measures.
Required Skills
  • At least 3 years of experience working in service design or strategic design roles.
  • Tertiary degree in design or service design, or related field with transferrable skills.
  • Experience working in a fast-paced service industry or organization that is highly complex and regulated with rapid change.
  • Strong communication and facilitation skills across large cross-functional teams.
  • Experience in applying CX/HCD methodologies and tools that result in tangible actions and outcomes.
What We Offer
  • Opportunity to work with a dynamic team.
  • Chance to develop and maintain a CX toolkit.

  • Customer Service Experience Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeService Full time

    Customer Service Experience SpecialistWe are seeking highly skilled Customer Service Experience Specialists to visit retail outlets and provide detailed observations about their experience.This involves posing as a customer, making detailed observations about the store presentation, service, selling skills, cleanliness etc., and completing a survey online...

  • Corporate Communications Specialist

    12 hours ago

    Sydney, New South Wales, Australia beBeeCommunications Specialist Full time $75,000 - $105,000

    Role OverviewWe are seeking a seasoned Activation Specialist to join our team.This role is perfect for an individual with a passion for media buying and a drive to deliver exceptional results.The successful candidate will be responsible for performing media buying activities across various mediums, providing accurate reporting and buying services to the team...

  • Guest Experience Specialist

    6 hours ago

    Sydney, New South Wales, Australia beBeeCustomer Service Full time $35,000 - $55,000

    Room Attendant Job DescriptionAs a Room Attendant, you will be responsible for maintaining the cleanliness and organization of guest rooms to provide an exceptional experience for our guests. Your tasks will include:Cleaning guest bedrooms and bathrooms to ensure a high level of hygiene and comfort.Vacuuming rooms and corridors to maintain a clean and...

  • Guest Experience Specialist

    12 hours ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $57,991 - $67,396

    Guest Experience SpecialistThe Guest Experience Specialist plays a pivotal role in ensuring our guests have an exceptional stay. As part of our team, you will be responsible for delivering outstanding service and maintaining the highest standards of cleanliness in guest rooms.

  • Customer Experience Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeExperience Full time $120,000 - $180,000

    Customer Experience SpecialistThe Customer Experience Specialist plays a pivotal role in driving customer satisfaction and success throughout the customer lifecycle. This includes orchestrating engagement, delivery, and follow-up to ensure customers derive maximum value from products and services.

  • Customer Experience Specialist

    15 hours ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $50,000 - $85,000

    Customer Experience SpecialistWe're looking for a talented Customer Experience Specialist to join our dynamic team.Provide exceptional customer experiences by working with enthusiasm, energy, and paceBe knowledgeable about our products and engage with customers to provide excellent serviceWork collaboratively as part of a diverse team to achieve sales...

  • Service Experience Manager

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $80,000 - $110,000

    Job SummaryWe are seeking a highly skilled professional to join our team as a Client Service Specialist. In this role, you will be responsible for delivering exceptional customer experiences that promote repeat business and protect the company's best interests.Main Responsibilities:Manage client relationships and ensure timely resolution of service...

  • Customer Experience Specialist

    16 hours ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $40,000 - $60,000

    Customer Experience SpecialistThe Print and Creat department in our Mittagong store is seeking a customer-focused individual to provide expert advice on a range of products and services. As a Customer Experience Specialist, you will work with the team to ensure great customer service is always delivered.You will operate as a proud brand ambassador and...

  • Customer Experience Specialist

    19 hours ago

    Sydney, New South Wales, Australia beBeeService Full time $60,000 - $85,000

    Customer Experience SpecialistWe are looking for a skilled Customer Experience Specialist to enhance our team's capabilities at Adina Hotel Town Hall in Sydney. This role involves putting guests first, managing administrative tasks, and providing local advice to ensure memorable stays.Key Responsibilities:Deliver exceptional customer service to...

  • Guest Experience Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $65,000 - $85,000

    Job Title: Guest Experience SpecialistThe primary role of the Guest Experience Specialist is to provide exceptional service to guests, ensuring a memorable experience that fosters long-term relationships between clients and JLL.Greets visitors, manages check-ins, and provides orientation at eventsCoordinates with security to maintain a safe...