Service Experience Manager

1 day ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $80,000 - $110,000
Job Summary

We are seeking a highly skilled professional to join our team as a Client Service Specialist. In this role, you will be responsible for delivering exceptional customer experiences that promote repeat business and protect the company's best interests.

Main Responsibilities:
  • Manage client relationships and ensure timely resolution of service requests.
  • Process tasks on the service desk and resolve issues in a prompt and accurate manner.
  • Maintain data integrity regarding security registrations.
  • Manage customer data on InfoLease systems.
  • Handle inbound calls - queries and requests.
  • Manage original contractual documents archives.
  • Manage and correct exception reports.
  • Apply agreed business procedures to ensure compliance with policy.
  • Communicate effectively with the Team Leader to manage workflow and service agreements.
Requirements:
  • Working rights in Australia.
  • 2-3 years of relevant work experience.
  • Excellent communication skills (written & verbal).
  • Strong attention to detail.
  • Intermediate to advanced skills on Microsoft suite and collaboration tools.
  • Ability to work within a team and autonomously.

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