Network Ambassador

1 week ago


North Mackay, Queensland, Australia beBeeCustomer Full time $60,000 - $75,000
Job Overview

This role is critical to delivering exceptional customer service and ensuring a safe and efficient passenger experience.

As a key member of our team, you will work closely with your partner to provide high-quality assistance to passengers, educate customers about ticketing products, and participate in community engagement programs.

You will also be responsible for maintaining a visible presence onboard bus services, enhancing passenger and driver safety, and completing daily reports on activities and incidents.

Key Responsibilities
  • Provide high-quality customer service and assistance to passengers
  • Educate customers about ticketing products and the network
  • Participate in community engagement programs or activities
  • Check customers' payments for services
  • Issue Penalty Infringement and Warning Notices
  • Enhance passenger and driver safety by maintaining a visible presence onboard bus services
  • Complete daily reports on activities and incidents
Requirements
  • Excellent communication skills and ability to build rapport
  • Ability to remain calm in tense situations and exercise good judgment
  • Conflict resolution skills and ability to de-escalate and resolve situations
  • Teamwork
  • Well-presented, polite, and courteous demeanor
  • Assertive and able to ask customers questions
  • Ability to follow set procedures and policies
  • Ability to work with minimal supervision
  • Ability to write reports
Selection Process

Shortlisted candidates will undergo medical and psychological pre-employment testing and a police background check.


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