Support Services Coordinator

2 weeks ago

Ballarat, Victoria, Australia beBeeResponsibilities Full time $51,480 - $63,960

Job Title:

"Support Services Coordinator"

We are looking for a highly skilled and motivated Support Services Coordinator to join our dynamic team.

  • The successful candidate will have the ability to schedule therapy sessions in alignment with participant's Therapy Plan or Habit Coach Action Plan.
  • You will be responsible for rescheduling sessions if a practitioner or participant is unable to attend a scheduled session.
  • A strong onboarding process will be implemented, including explaining how we deliver our services in the social model and setting expectations of how we will work together.
  • You will complete an over-the-phone risk assessment and accurately record any identified risks, keeping our therapists and participants safe.
  • Maintaining accurate Service Agreements for participants will be your responsibility.
  • You will attend the weekly team meeting in the Hub; sharing stories of impact, coffee and laughs.
  • You will work closely with the administration team to complete all tasks across the area efficiently.
  • You will deliver professional and emotionally intelligent customer service over the phone, in person, and via email, ensuring the participant's experience is at the forefront of every interaction.
Key Responsibilities:
  • Demonstrated experience with scheduling or rostering is required.
  • 2-3 years' experience in administration with a customer service and relationship building focus is necessary.
  • You will manage client databases and practice administration system.
  • You take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations.
  • You act with a sense of urgency, set clear priorities, and focus on the completion of tasks.
  • Attention to detail is crucial.
  • You positively contribute as a member of a team, ensuring that the team achieves its objectives.
  • You approach problems with a 'can-do', problem solver attitude and enjoy the challenges that come each day.
  • You are change ready – we are always changing, improving, and evolving so you will have the ability to take on feedback and grow your skills.
  • Experience working in NDIS/Disability sector is desirable, however not essential.
What We Offer:
  • Continuous Learning and Opportunities for Growth: Access to our in-house career coach, an external professional development budget and support to guide you on your personalised career pathway.
  • Team Culture: A contemporary and positive team culture where everyone shares the same vision.
  • Everyday Perks: We offer a range of additional perks including pet-friendly hubs, wellbeing days, paid parental leave, regular social events and access to confidential counselling services through our Employee Assistance Program.

Our mission is to make inclusion possible for all Australians. If you're passionate about driving positive change for children with disabilities and their families, apply today

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