Healthcare Support Officer

4 weeks ago


Frenchs Forest, New South Wales, Australia Healthscope Full time

About the Role:

We are seeking a motivated and passionate Ward Clerk to join our team at Healthscope. As a Ward Clerk, you will provide outstanding customer care to patients and their families, working in a dynamic and rewarding environment.

Key Responsibilities:

  • Provide patient-centred customer service, including greeting all customers and handling enquiries with a friendly and professional manner.
  • Maintain accurate and timely patient information data collection and processing of medical records.
  • Undertake general administration duties, including liaison with other areas of the hospital and arranging patient transport for discharge and inter-facility transfer.
  • Manage patient electronic records, ensuring the privacy and confidentiality of patient information.

Essential Criteria:

  • Experience in an acute patient-focused healthcare facility/hospital.
  • Highly developed interpersonal and time management skills, with the ability to work in multidisciplinary work environments.
  • Good computer literacy and sound knowledge of Microsoft Office (Outlook, Word, and Excel).
  • A track record of providing great service and customer experience.
  • Strong interpersonal communication and report writing skills.
  • Ability to work autonomously as well as in a team environment.

Benefits:

  • Discounted onsite parking.
  • Discounted gym memberships.
  • Employee Assistance Programs.
  • Salary Packaging.
  • Bulk Billing services for employees and immediate family members.

Applicants will be required to provide a current (12 months or less) National Police check and a NSW Working with Children's Check, prior to appointment. Persons in patient contact roles will be required to provide proof of immunity to specified infectious diseases prior to commencement.



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