Healthcare Support Officer
4 weeks ago
About the Role:
We are seeking a motivated and passionate Ward Clerk to join our team at Healthscope. As a Ward Clerk, you will provide outstanding customer care to patients and their families, working in a dynamic and rewarding environment.
Key Responsibilities:
- Provide patient-centred customer service, including greeting all customers and handling enquiries with a friendly and professional manner.
- Maintain accurate and timely patient information data collection and processing of medical records.
- Undertake general administration duties, including liaison with other areas of the hospital and arranging patient transport for discharge and inter-facility transfer.
- Manage patient electronic records, ensuring the privacy and confidentiality of patient information.
Essential Criteria:
- Experience in an acute patient-focused healthcare facility/hospital.
- Highly developed interpersonal and time management skills, with the ability to work in multidisciplinary work environments.
- Good computer literacy and sound knowledge of Microsoft Office (Outlook, Word, and Excel).
- A track record of providing great service and customer experience.
- Strong interpersonal communication and report writing skills.
- Ability to work autonomously as well as in a team environment.
Benefits:
- Discounted onsite parking.
- Discounted gym memberships.
- Employee Assistance Programs.
- Salary Packaging.
- Bulk Billing services for employees and immediate family members.
Applicants will be required to provide a current (12 months or less) National Police check and a NSW Working with Children's Check, prior to appointment. Persons in patient contact roles will be required to provide proof of immunity to specified infectious diseases prior to commencement.
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