Data Centre Operations Manager

2 weeks ago

Darwin, Northern Territory, Australia NEXTDC Full time
About NEXTDC

NEXTDC is a leading provider of data centre solutions in Australia, serving the needs of businesses and organizations with high-performance infrastructure.

Salary and Benefits

The salary for this role is estimated to be around $120,000 - $150,000 per annum, depending on experience. In addition to a competitive salary, employees at NEXTDC enjoy a range of benefits, including gifted share options, NEXTDC days, volunteer days, professional development opportunities, holistic wellbeing and mental health programs, and more.

Job Description

This is an exciting opportunity to join our team as a Senior Data Centre Technician. The successful candidate will support the Facility Manager with the day-to-day operations of the data centre, providing high-quality technical maintenance and customer service. This role will also serve as the lead SME for the team of Data Centre Technicians and participate in an on-call roster.

Key Responsibilities:
  • Provide exceptional customer communication skills, handling escalations with professionalism and efficiency.
  • Assess risk areas from OH&S, security, facility technical, and critical system operations, ensuring compliance with approved risk profiles.
  • Integrate and coordinate with NEXTDC Facilities teams for infrastructure supporting critical support systems, power monitoring, and rack locking.
  • Assist with customer deliveries, handling equipment and assembly as required.
  • Collaborate with Facility and Business Framework teams to develop workflows, processes, policies, and procedures for facility and system operations.
  • Mentor and support up to 6 direct reports to achieve continual improvement and professional development.
  • Monitor critical systems through Building Management Systems, diagnose failures, and escalate when necessary.
  • Participate in Facility Management-related tasks as required.
Requirements and Qualifications

To be successful in this role, you will need:

  • A minimum of 3-5 years' experience in a similar role in a colocation facility or data centre.
  • Experience using test equipment to determine signal strength and traffic direction for diagnosing communication quality and faults.
  • OTDR competency to measure loss over network links.
  • Experience with fibre optic installations, troubleshooting, and maintenance.
  • Electrical/Telecommunications experience and qualifications.
  • Proficiency in using a Building Management System and identifying various critical systems.
Why Join NEXTDC?

NEXTDC offers a dynamic, inclusive, and values-driven working culture that reflects the diversity of the communities we serve. We are committed to building a workforce that represents these communities and provides equal opportunities for growth and development.

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