Senior Retail Operations Manager
4 weeks ago
We are seeking a highly skilled Senior Retail Operations Manager to assist with the day-to-day operations of our store. The successful candidate will be responsible for providing exceptional customer service, training and developing team members, rostering, stock management, reporting, and adhering to health and safety policies and procedures.
Key Responsibilities:- Customer Service: Provide outstanding customer service to ensure a positive shopping experience.
- Team Training and Development: Develop and implement training programs to enhance team skills and knowledge.
- Rostering: Manage staff rosters to ensure adequate coverage and optimal workforce utilization.
- Stock Management: Oversee stock levels, inventory management, and supply chain logistics.
- Reporting: Analyze sales data, identify trends, and provide insights to inform business decisions.
To be successful in this role, you will need:
- Leadership experience in a retail/hospitality capacity.
- A passion for driving your own career and others forward.
- Well-developed professional communication skills.
- The ability to adapt to change and work in a fast-paced environment.
- Strong attention to detail and organizational skills.
As a valued member of our team, you will enjoy:
- Team member offers and discounts through our app.
- Barista coffee training.
- The opportunity to earn up to eight weeks' pay through our Step Up Incentive Program.
- Broad career development opportunities across our global network.
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