Group Manager Guest Experience

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $110,000 - $140,000
We are seeking a highly skilled professional to lead our Reservations team and drive exceptional guest experiences. As a Group Manager, you will oversee the effective day-to-day operations of the call centre and implement strategies to achieve departmental objectives.Key Responsibilities
  • Develop and execute plans to optimize call centre performance and meet service level and call quality goals.
  • Build and maintain a winning work environment by fostering collaboration and motivating employees to deliver outstanding service.
  • Lead regular performance reviews and administer the performance management process as needed.
  • Identify trends and patterns in call centre data to inform strategic decisions.
Requirements
  • Proven experience managing call centres in hospitality or customer-focused industries.
  • Strong leadership skills with ability to motivate and develop high-performing teams.
  • Excellent verbal and written communication skills, with practical judgment and analytical abilities.

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