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Senior Financial Recovery Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeSeniorCollectionsAnalyst Full time $100,000 - $140,000

Job Title: Senior Collections Analyst

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This role involves working with clients experiencing financial difficulty by providing thoughtful analysis and tailored solutions.

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Key Responsibilities:

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  • Assess hardship applications with empathy and negotiate repayment plans that reflect each client's unique situation.\
  • Ensure all actions comply with regulatory requirements.\
  • Closely collaborate with internal teams to develop innovative financial assistance options, including product switches or alternative arrangements.\
  • Approve the issuing of Statements of Claim (SOC) and instruct external solicitors to commence enforcement action when necessary.\
  • Manage defended legal matters in partnership with internal legal teams, overseeing proceedings from judgment for possession through to debt recovery.\
  • Respond promptly to client enquiries by confirming hardship assistance solutions in writing and maintaining accurate records of all interactions, outcomes, and agreed-upon solutions.\
  • Assist with investigating and resolving client complaints or disputes by liaising with relevant stakeholders to ensure positive resolutions are achieved.\
  • Participate actively in projects aimed at improving systems or processes within the team, contributing valuable insights based on your experience in collections.\
  • The successful candidate will have extensive experience from high-volume environments within banking or finance—particularly those focused on consumer credit or collections.\
  • A minimum of five years' experience working in high-volume retail consumer credit or collections within the banking or finance industry is essential for this role.\
  • At least one year's direct experience assisting clients facing financial hardship is required to ensure you can provide empathetic support from day one.\
  • A background in legal or paralegal work is highly regarded but not mandatory; familiarity with consumer legal frameworks such as NCCC, Privacy Act, ASIC/ACCC Debt Collection guidelines is preferred.\
  • Demonstrated ability to work collaboratively with offshore providers is highly desirable given the global nature of operations.\
  • Exceptional written and verbal communication skills are crucial for engaging sensitively with clients and documenting case details accurately.\
  • Above-average influencing and negotiation skills are needed to reach mutually beneficial outcomes during challenging conversations.\
  • Proven analytical thinking abilities paired with solution-focused problem-solving skills enable you to navigate complex cases effectively.\
  • Resilience, patience, understanding, and emotional intelligence are vital qualities for managing sensitive situations involving vulnerable customers.\
  • Experience supporting team development through training or mentoring others is advantageous for contributing positively to team growth.\
  • The ideal candidate will possess excellent time management and organizational skills, enabling them to prioritize tasks effectively and meet deadlines.\
  • They should also be able to maintain confidentiality and handle sensitive information with discretion.\
  • Strong interpersonal and teamwork skills are essential for building effective relationships with colleagues and stakeholders.\
  • A willingness to learn and adapt to new processes and technologies is also highly valued.\
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Required Qualifications:

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  • Minimum 5 years' experience in high-volume retail consumer credit or collections within the banking or finance industry.\
  • At least 1 year's direct experience assisting clients facing financial hardship.\
  • Background in legal or paralegal work is highly regarded.\
  • Familiarity with consumer legal frameworks such as NCCC, Privacy Act, ASIC/ACCC Debt Collection guidelines.\
  • Ability to work collaboratively with offshore providers.\
  • Excellent written and verbal communication skills.\
  • Above-average influencing and negotiation skills.\
  • Proven analytical thinking abilities.\
  • Resilience, patience, understanding, and emotional intelligence.\
  • Experience supporting team development through training or mentoring others.\
  • Excellent time management and organizational skills.\
  • Maintain confidentiality and handle sensitive information with discretion.\
  • Strong interpersonal and teamwork skills.\
  • Willingness to learn and adapt to new processes and technologies.\
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Benefits:

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This role offers a competitive salary and benefits package, including opportunities for career growth and professional development.

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As a valued member of our team, you will enjoy a dynamic and supportive work environment, with access to state-of-the-art technology and resources.

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We are committed to attracting and retaining top talent, and we offer a range of employee benefits and perks to make your work-life balance easier.

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These include flexible working hours, generous paid time off, and comprehensive health insurance.

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Additionally, we provide ongoing training and development opportunities to help you grow professionally and personally.

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Our team is passionate about delivering exceptional service and making a positive impact on our clients' lives.

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We value diversity, inclusion, and respect in our workplace, and we strive to create an environment where everyone feels welcome and valued.

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Join our team and become part of a dynamic and supportive community that values collaboration, creativity, and innovation.

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