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Financial Recovery Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCollections Full time $120,000 - $145,000

About us
We are a leading provider of vehicle ownership solutions, revolutionizing the way people experience transportation.

We aim to fundamentally change the way people own and operate vehicles, providing straight forward access with no strings attached. Our vision is to transition our fleet to electric vehicles, reducing the carbon footprint of the transportation sector globally.

About the role

The Collections Officer plays a critical role in our organisation's credit and risk management function, responsible for overseeing the recovery of overdue accounts.

This role requires a strategic approach to debt recovery, ensuring adherence to internal policies and external regulatory obligations while maintaining high standards of customer engagement and professionalism.

Based out of our office, this role would suit someone looking to work in a dynamic organisation, comfortable working in a team environment.

Responsibilities
  • Manage a portfolio of complex, high-value, or escalated accounts, focusing on maximising recovery outcomes and minimising aged debt.
  • Implement collection strategies in line with company policies and applicable legislation, including negotiation of repayment arrangements and the escalation of delinquent accounts for legal proceedings where appropriate.
  • Maintain accurate records of all collection activity within relevant systems and platforms.
  • Liaise with internal stakeholders to resolve disputes and facilitate timely resolution of overdue accounts.
  • Provide support and mentorship to the collections team, contributing to capability development and team performance.
  • Prepare reports and insights for senior leadership, including analysis of collection performance, aging trends, and recovery forecasts.
  • Ensure compliance with relevant legislation and industry guidelines, including privacy and debt collection regulations.
Required Skills and Qualifications
  • 3-5 years' experience in credit management, debt recovery, or accounts receivable, with at least 1 year in a senior or management capacity
  • Demonstrated expertise in managing complex collections matters, including negotiation and dispute resolution
  • Strong understanding of credit risk, account recovery workflows, and legal recovery processes
  • Exceptional interpersonal and communication skills, with the ability to manage sensitive conversations with professionalism
  • High level of proficiency in collections software, CRM platforms, and Microsoft Office suite
  • Strong analytical and reporting skills, with the ability to interpret data and provide strategic recommendations
  • Relevant tertiary qualification in Business, Finance, or a related field is highly desirable
Benefits
  • Performance based bonus
  • Salary packaging with employer contributions
  • A day off on your birthday
  • Employee Assistance Program
  • Dedicated Learning & Development platform

We value diversity and inclusion, considering it key to our success. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.