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Job Opportunity

OnDeck Capital Australia is seeking a skilled professional to join our team as a Collections Specialist.

The role involves managing a portfolio of late-stage recoveries, utilizing exceptional communication and negotiation skills to resolve outstanding balances.

As a key member of the commercial recoveries process, you will work directly with customers and third parties, such as solicitors and field agents.

Key responsibilities include:

  • Managing a high volume of calls related to late-stage recoveries.
  • Skip tracing accounts to gather new information and contact customers.
  • Negotiating payment arrangements and settlements in a customer-centric manner.
  • Liaising with third-party agencies, including field agents and solicitors.
  • Ensuring adherence to legislative and internal policy guidelines.
  • Assessing financial hardship applications and finding resolutions.