Customer Experience Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomerCentricity Full time $55,000 - $95,000

Unlock your potential in a dynamic customer-facing role where you'll be the voice of our company to clients.

Job Summary

As an Account Service Associate, you will be responsible for providing top-notch customer service through various channels, including phone, email, and chat interactions.

Key Responsibilities
  • Deliver exceptional customer experiences by actively listening to their concerns, responding promptly, and resolving issues efficiently.
  • Analyze and resolve customer complaints and concerns in a timely and professional manner.
  • Collaborate with internal teams to address customer issues and improve overall customer satisfaction.
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
  • Meet productivity and quality standards while maintaining a positive attitude and high level of energy throughout the day.
Requirements
  • Strong communication and interpersonal skills to build trust with customers and colleagues.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Basic understanding of computer systems and software applications to navigate our tools and systems.
  • Excellent problem-solving and analytical skills to identify and resolve complex customer issues.
  • Positive attitude and strong work ethic to thrive in a team-oriented setting.

This role requires a self-motivated individual who is comfortable working in a dynamic environment and can adapt to changing priorities.

As a valued member of our team, you will have opportunities to grow and develop your skills, take on new challenges, and make a meaningful impact on our customers' experiences.

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