Senior Operations Manager

2 weeks ago


Darwin, Northern Territory, Australia Nightcliff Sports Club Full time
About the Role

We are seeking a highly experienced Senior Operations Manager to join our team at Nightcliff Sports Club. As a key member of our management team, you will play a crucial role in driving the success of our club and delivering exceptional experiences for our members and patrons.

Key Responsibilities
  • Lead and manage a small team of employees to ensure high-quality service delivery and efficient operations.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Maintain strong relationships with stakeholders, including members, patrons, suppliers, and community groups.
  • Manage budgets, financial reports, and operational plans to achieve business objectives.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements to maintain compliance.
Requirements
  • A proven track record of leadership and management experience in hospitality or a related industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work autonomously and collaboratively as part of a team.
  • Strong analytical and technical skills, including proficiency in Microsoft Office and other relevant software.
  • A current Approved Managers card and Australian driver's licence.
What We Offer
  • A competitive salary of $120,000 - $150,000 per annum, depending on experience.
  • A comprehensive benefits package, including professional development opportunities, health insurance, and generous leave entitlements.
  • A dynamic and supportive work environment, with a focus on teamwork, innovation, and excellence.


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