Customer Service Associate
4 days ago
Customer Service Role Overview
MAYDAY Recruitment Group is partnering with a global manufacturing leader to find their next Customer Service Representative based in Mascot office. This role is pivotal in servicing valued clients and upholding the company's exceptional customer care legacy.
What's in it for you?
- 12-month fixed term contract (view to extend or go permanent), $59,280 + super + 4 weeks annual leave + 10 days sick leave
- Work Monday to Friday between 7am-6pm, offering flexibility and work-life balance (38 hour week)
- Based in Mascot, with parking on site and close to public transport
- Opportunity to progress and grow within a supportive and collaborative company
- Work with a supportive and social team
- Extensive training and continued ongoing support to help you excel in your new role
- Your outstanding customer service will be recognised and celebrated with various incentives
Key Responsibilities
- Handle all client's enquiries efficiently, and in a professional manner
- Receive inbound calls from clients providing exceptional customer service
- Monitor and coordinate service calls for any faults or disruptions
- Input and update all data from service calls and field technicians into an online application
- Handle various administrative tasks
Requirements
- Previous experience within customer service or a call centre
- Great communication skills and an ambition to provide the best customer service possible
- Knowledge of Microsoft office suite
- Strong attention to detail and results driven
- Able to work autonomously when needed
- Full working rights in Australia
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