Leadership Role in Customer Engagement

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $104,244 - $141,520
Lead Customer Retention Specialist

This dynamic role focuses on nurturing and growing customer relationships to improve loyalty.

Responsible for executing strategic initiatives focused on minimising customer churn and enhancing customer retention, you will play a key role in ensuring customers choose to stay with us.

  • Develop and grow a team of specialists responsible for retaining customers.
  • Analyse customer insights from complaints, feedback, surveys, and performance data to identify areas for service improvement.
  • Build and maintain effective relationships with key stakeholders to understand business needs that result in retention efficiency.
Requirements

To succeed in this role, we need someone with:

  • Strong leadership skills to coach and lead a team in virtual environments.
  • Ability to cultivate strategic relationships with exceptional communication and interpersonal skills.
  • Effective presentation skills to deliver key insights to the broader network.
  • Knowledge of consumer markets, Banking Code of Practice, and other relevant legislative requirements.
  • Formal qualification in Business or related discipline or equivalent experience; FSRA Tier 2 accreditation is advantageous.
Benefits

We offer:

  • A hybrid model with a minimum of 3 days per week in a local office.
  • Health and wellbeing support, including discounted gym memberships and private health insurance options.
  • Access to our corporate university 'BEN U' for professional development.
About Us

We value diversity, flexibility, and career opportunity. Join us and contribute to making a positive impact on customers and communities.

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