Customer Experience Leadership Role

6 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $90,000 - $123,456
Job Overview

This leadership role oversees the development of a high-performing Customer Service team to deliver exceptional customer experiences through effective collaboration, strategic planning, and skilled coaching.

Key Responsibilities:
  • Lead direct reports in building a strong team culture and achieving business goals by providing timely feedback, coaching, and guidance.
  • Identify opportunities for innovation and improvement across the team, driving continuous growth and excellence.
  • Collaborate with internal stakeholders to provide training and learning opportunities for team members.
  • Monitor operational activity, allocate work effectively, and ensure optimal performance levels.
  • Conduct quality assurance audits, providing constructive feedback and coaching to team members.
  • Communicate effectively with diverse groups to engage and inform team members.
  • Implement change initiatives that minimize impact on team members, stakeholders, and customers while fostering a culture of continuous improvement.
About You

To succeed in this leadership position, you should possess:

  • A minimum of 3-5 years of experience in customer experience management, customer service leadership, or a related field.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to build strong relationships with cross-functional teams and internal stakeholders.
  • Strong stakeholder management skills and passion for customer solutions.
  • Demonstrated leadership and coaching experience with a proven ability to drive change across multiple business units.

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