Client Experience Manager

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $150,000
About Us

Fenergo is a global leader in AI-powered client lifecycle management, transforming how the world's leading financial institutions fight financial crime.

We believe in a world where financial institutions aren't just compliant—they're confident. Where technology doesn't just meet regulations—it stays ahead of them.

Our mission is to empower financial institutions to stop financial crime and create a safer world. Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief.

We tackle some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.

As a Client Success Partner, you will play a key role in driving product adoption, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services.

Key Responsibilities:
  • Oversee the customer experience of a portfolio of clients with goals of adoption, retention, and growth.
  • Build strong, trust-based relationships with key stakeholders at the executive level, driving success and ensuring they receive maximum value throughout their lifecycle.
  • Use strategic thinking, consultative problem-solving, and deep product knowledge to help your customers achieve measurable business outcomes, new use cases, and maximize their return on investment.
  • Partner with cross-functional teams to develop and execute client success plans, including quarterly business reviews and strategic planning sessions.

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