Membership Fees Coordinator

6 days ago

Gold Coast, Queensland, Australia beBeeVacation Full time $60,000 - $80,000
Job Title

A Vacations Administrator position is available, responsible for driving the collection of membership club fees and creating solutions that enable Members to maximize the benefits of their membership.

About the Role
  • Lead Collection Efforts: Drive the collection of club fees from Members, ensuring collections are made within specified timeframes and meet set Key Performance Indicators (KPIs).
  • Overdue Invoice Management: Ensure timely recovery of outstanding payments, following company policies.
  • Proactive Member Engagement: Utilize outbound calls to discuss and facilitate solutions and payment plans with Members in accordance with company policies and procedures.
  • Negotiate Payment Plans: Work with Members to establish and monitor payment plans within company guidelines.
  • Resolution & Service Recovery: Address billing discrepancies and disputes, ensuring member satisfaction and positive resolutions.

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