Ticketing Coordinator Position

2 days ago

Gold Coast, Queensland, Australia beBeeTicketing Full time $60,000 - $80,000
Ticketing Operations Specialist

We are seeking a dedicated and skilled Ticketing Operations Specialist to join our Consumer team. The successful candidate will play a crucial role in ensuring the seamless execution of day-to-day ticketing activities, delivering exceptional customer service, and contributing to key department performance indicators.

Key Responsibilities:
  • Act as primary contact for Ticketek, ensuring smooth communication and execution of ticketing requests, including special ticket offers.
  • Liaise with AFL MSS and AFL Ticketing on matters related to tickets, including member entitlements.
  • Collaborate with the Membership team to troubleshoot member issues related to accessing tickets through Ticketek.
  • Coordinate fulfillment of internal ticket requests for various departments, ensuring accurate tracking and cost codes for internal transfers.
  • Serve as key contact for opposition teams regarding ticketing requests and coordinate bespoke builds with Ticketek.
  • Crowd build opportunities from internal departments, contributing to achieving ticketing targets.
  • Collaborate with the Membership Team to ensure seamless delivery of matchday operations across membership and ticketing.
  • Provide support to Membership team during key campaign periods.

The ideal candidate will have previous ticketing experience, strong administrative skills, excellent written and oral communication skills, and exceptional organisational skills, attention to detail, and ability to prioritise within tight timeframes.

Educational Requirements:
  • Previous experience using Aspect and/or Archtics platform.
  • Strong knowledge of Microsoft Office suite.
  • Desirable: Database experience, interest in/data analytics, degree or diploma in Marketing, Communications, or related field.

This is a 6-month full-time contract role.

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