Central Reservations Sales Support Consultant

1 month ago

Melbourne, Victoria, Australia RACV Full time
About the Opportunity

An exciting role has become available for a Central Reservations Sales Support Consultant to join our Travel and Experiences team at RACV head office in Melbourne CBD. As a key member of our team, you will be responsible for enhancing the satisfaction of our members and guests, assisting to deliver exceptional travel experiences with bookings across RACV's 10 resorts and clubs and travel/tourism products.

Key Responsibilities
  • Attend to a high volume of phone calls and email enquiries from our members, guests, and partners in a professional manner, ensuring all reservations are accurate and complete.
  • Manage bookings and update reservations.
  • Attend to enquiries of new reservations, booking maintenance, and escalations.
  • Upsell, cross-sell, and promote products across our RACV 10 resorts and clubs and broader travel/tourism products.
  • Report on sales, call centre performance, and contribute to sales targets.
What You'll Need to Be Successful
  • Previous experience in a travel, reservations, or sales support-based role.
  • Experience in a high-volume call centre environment, telephone sales, and customer service consultation.
  • Proficient in MS Office applications and reservations system, PMS Opera, preferred.
  • Salesforce and Genesys Cloud telephony system & GDS knowledge, highly regarded.
  • Professional phone manner and communication skills.
  • A desire to deliver a high level of customer service.
  • An eye for detail and a high level of accuracy.
  • Experience working in a KPI-driven environment and ability to work well in a fast-paced environment.
We Are Offering
  • Competitive Salary.
  • Discounts on RACV products and resorts.
  • Opportunities for career growth and development.

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