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Customer Response Specialist

2 months ago

Melbourne, Victoria, Australia Origin Energy Full time
About the Role

We are seeking a highly skilled and motivated Response Officer to join our National Response Centre. As a Response Officer, you will be responsible for providing critical services across multiple industries, including Water and Energy.

Key Responsibilities
  • Accurately capture call-related information and enter it into relevant systems.
  • Process updates and further information regarding event status.
  • Manage a range of customer enquiries, including safety and welfare monitoring, emergency, non-emergency, and fault calls.
  • Provide an excellent customer response experience.
  • Dispatch service orders within regulatory and contractual timeframes.
  • Notify the Senior Response Officer immediately of any incidents that could escalate.
Requirements
  • Ability to facilitate a rotating roster of 8-hour shifts between 6am and midnight, Monday to Sunday, including Public Holidays.
  • Self-motivated, flexible, proactive problem solver who can also work under instruction.
  • Ability to thrive in a fast-paced inbound emergency response centre and remain calm under pressure.
  • Maturity and discipline to deliver consistent quality results.
  • Dedication, resilience, caring, empathetic, and solution-oriented mindset.
  • Strong written and verbal communication skills, with the ability to obtain and relay information correctly.
About Us

At Origin, we're powered by people who believe in creating change. We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential.

We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.