Senior Veterinary Operations Manager
2 days ago
About Us
VetPartners is a highly regarded multi-vet group of ASAV accredited hospitals providing a comprehensive range of veterinary services focused on excellence in veterinary care including emergency and critical care services.
We have an exciting new growth phase, becoming a purpose-built Hospital. We expanded our veterinary services with a strong focus on providing an enriching environment for our patients.
The Role:
- This dynamic leadership opportunity exists for a seasoned manager to join our team as the Practice Manager for Maternity Leave Cover.
Key Responsibilities:
- Oversee all operational and people matters within the clinic and be responsible for communications, procedures, and business services.
- Lead on all employee matters including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.
- Be highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution, and compliments.
- Manage the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
- Lead on work health and safety compliance, facilities and maintenance, assets and equipment, and cleaning and presentation standards.
- Work closely with Clinical Leaders to uphold industry standards and innovation, clinical governance, and strategic direction and decisions of the clinic.
- Work closely with the Regional Manager to champion change, improve clinic performance, drive client engagement, and create high-performing service environments.
- Lead on company initiatives, projects, and technology.
Your Background:
- Previous Practice Management experience within the Veterinary or Human Health sector.
- Be committed to high standards of service excellence and clinical care.
- Experience with practice management systems or appointment book management skills and are computer confident.
- Have strong problem-solving, decision-making, and organisational skills.
- Good understanding of people and employment obligations.
- Good knowledge of workplace health and safety regulations.
- Experience or interest in change champion and project management.
- A genuine, warm, and supportive style that enjoys caring for people who care for animals.
Salary: $120,000 - $150,000 per annum (dependent on experience)
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