Customer Service Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeLogistics Full time $70,000 - $95,000
About Import Logistics

This is a great opportunity for logistics professionals to use their customer service skills and take the next step in their career.

We have an invaluable opportunity in our import team for a Customer Service Operator. This position is based at our office and offers autonomy to perform a wide range of tasks within the requirements of import customer service.

The Role

• Act as primary point of contact for designated accounts
• Manage relationships with all clients and effectively identify new opportunities
• Ensure orders are managed efficiently and in line with procedures
• Work closely with Key Managers to ensure client requirements are met and participate in commercial decisions
• Check rates, process bookings & required documentation in a timely manner
• Prepare quotations and update relevant information in systems
• Invoicing and general administration & reporting
• Maintain data integrity within systems
• Lead by example and provide consistent, professional customer service in all interactions

About You

To be successful in this role, you will possess the following:
1. Freight Forwarding Experience (at least 3-4 years)
2. Experience in both PO & allocation management
3. Intermediate knowledge of CargoWise One (essential)
4. Collaborative team player
5. Professional, confident communication
6. Strong organisational skills and ability to multitask and manage time effectively
7. Innovative thinker who embraces change
8. Ability to self-motivate as required

Benefits

- Full-time position with standard office hours of Monday to Friday
- Hybrid work environment
- Collaborative and welcoming team environment
- Exclusive discounts at retailers including Health Insurance and Grocery stores
- Free onsite parking
- Complimentary fresh fruit delivered each week
- Internal Opportunities within the company

About Us

We specialise in all areas of supply chain management including Sea Freight, Air Freight, Road/Rail Transport, Dry/Cold Warehousing and all forms of cargo. We are a progressive business with a friendly, energetic team and culture across our offices. We pride ourselves on being a welcoming, supportive and professional organisation.

How to Apply

All applications must include a resume and cover letter and can be sent to jobs@...

  • Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationClayton, VICJob Description SummaryTo contribute to the efficiency, profitability, and growth of Service Stream by performing a variety of customer facing and administrative functions to support existing Victorian metropolitan water meter exchange contacts, whilst adhering to relevant statutory legislation and Service Streams Policies and...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Csc (Corporation Service Company) Full time

    As a Customer Service Specialist you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with various Product Managers with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global...

  • Payroll And Customer Service Administrator

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St- Job Description SummaryPlatform to excel your career in Payroll in an ASX-listed company.- About the RoleWe are looking for Payroll and Customer Service Administrator to join our Transaction Services team of Service Stream. You will be a key team member support the running and delivery of the payment of...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationClayton, VICJob Description SummaryExciting opportunity for a Service Delivery Manager to join Service Stream's Utilities division, managing a major metering contractAbout the RoleNature of position: Permanent, Full TimeLocation: ClaytonReporting Line: Operations ManagerKey Responsibilities- Ensure all contractual KPI's are met and if...

  • Customer Service Team Member

    2 weeks ago

    Melbourne, Victoria, Australia Apco Service Stations Full time

    Everyone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned, independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. with 25 sites across Victoria and NSW, APCO is leading the way in convenience...

  • Business Growth Director

    2 weeks ago

    Melbourne, Victoria, Australia beBeeGeneral Manager Full time $150,000 - $180,000

    We are seeking a visionary leader to drive business growth and lead our organisation in the thriving automotive industry.As a key strategic position, you will be responsible for developing and executing comprehensive business plans, leading a diverse team, and implementing effective operational strategies to optimise performance and achieve maximum...

  • Customer Services Manager

    2 weeks ago

    Melbourne, Victoria, Australia Sherry Consultant Services Full time

    **You will be required to;**- Streamline our service and compliant related processes- Review and develop policies, programs and procedures related to customer service- Deliver training & communication with customer service staff- Recruit, manage, motivate, mentor and develop customer service staff while nurturing an environment where they can excel through...

  • Customer Service Manager

    2 weeks ago

    Melbourne, Victoria, Australia Boral Full time

    **Your Next Opportunity**We are on the lookout for an individual that is passionate about building high-performing teams and delivering outstanding customer experiences. Join Boral as our next **Customer Service Manager**, where you'll play a pivotal role in elevating our contact centre performance across our Concrete business.In this role, reporting to the...

  • Customer Service Manager

    1 week ago

    Melbourne, Victoria, Australia Graincorp Full time

    Select how often (in days) to receive an alert: Create AlertNational Customer Service Manager - West FootscrayEmployment Type: Permanent (Full Time)Business Area: Operations & CommercialLocation:West Footscray, Victoria, AURole:National Customer Service ManagerLocation:West FootscraySalary range: Up to $210,000 including super + bonus opportunityWhat did you...

  • Customer Service Manager

    7 days ago

    Melbourne, Victoria, Australia beBeeRetail Full time $80,000 - $110,000

    Customer Service ManagerThis role offers a fantastic opportunity for a customer service professional to take on a leadership position in a fast-paced retail environment.About the JobThis is a management position that requires supervising a team and providing guidance to ensure exceptional customer service is delivered at all times.You will be responsible for...