Customer Retention Specialist

Job OverviewThis is a leadership position that focuses on customer retention through proactive and reactive initiatives. The successful candidate will develop and execute business plans to drive portfolio profitable growth in line with pricing principles.The role involves leading a team of specialists who are critical to the bank's strategic deliverables....

Job DescriptionWe are seeking an experienced Customer Retention Specialist to join our sales team. In this challenging role, you will work closely with customers to build effective relationships and retain their business.Main Responsibilities:Engage with customers through outbound calls or receiving calls from them to prevent account lossIdentify and resolve...

Experience is key in the role of a Customer Retention Specialist. You will be responsible for driving customer satisfaction and growth by owning renewal strategies and nurturing high-value relationships.This position requires strong commercial acumen and confidence in negotiating with senior stakeholders. A data-driven mindset with the ability to tell a...

As a customer retention specialist, you will be the primary point of contact for our members who have expressed intentions to cancel their services. Your role will involve empathizing with their concerns and leveraging your exceptional communication skills to retain their business.About the RoleThis position requires a seasoned customer service professional...

Customer Lifecycle Marketing SpecialistAs a key player in the Everyday Rewards Partnership team, you will be responsible for developing and executing data-driven customer lifecycle campaigns across various channels to support member acquisition, engagement, and retention.You will leverage your expertise to craft targeted communications that optimize...

Job Role:The Renewal Specialist is responsible for managing existing customer relationships to retain and grow revenue through retention sales, in line with the organization's growth strategies.Main Responsibilities:Manage existing customer base to increase revenue through retention salesExecute growth strategies and initiativesKey Skills:Retention sales...

**Retention Specialist**Helping Australians Succeed- Full time permanent position based in K **ogarah**:- Drive excellent customer experience- Grow a career within lending**How will I help?**You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong...

We're looking for a seasoned professional to drive our customer loyalty and retention strategy. Reporting to the Head of CRM, this senior role will shape and execute the end-to-end strategy across marketing, development, and roadmap initiatives.About the RoleThis senior manager will be responsible for designing, leading, and optimising our customer loyalty...

Job Title: Cancellations and Retention SpecialistAbout the Role:The Cancellations and Retention Specialist is a customer-facing role that requires strong communication skills and the ability to resolve complex issues in a timely manner. As a key member of our team, you will be responsible for providing exceptional customer service, resolving cancellations...

Lead Loyalty GrowthThis role involves designing, launching and continuously evolving a loyalty programme to meet customer needs and drive business outcomes.Develop a data-driven loyalty strategy to maximise customer retention and lifetime value.Partner with marketing, product, operations and analytics teams to seamlessly embed loyalty initiatives across...