Transformational AI Implementation Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeImplementation Full time $120,000 - $160,000
Job Description

Lorikeet is a cutting-edge customer support AI designed to revolutionize complex businesses. As an early member of our post-sales organization, you will play a pivotal role in establishing our strategy and creating scalable processes that support growth from dozens to hundreds of enterprise customers.


Key Responsibilities
  • Act as a trusted AI advisor to enterprise customers, translating complex AI capabilities into clear business value and ROI for C-suite executives
  • Design and implement scalable post-sales processes, from onboarding frameworks to success metrics
  • Lead multiple AI agent launches simultaneously, breaking down ambiguous challenges into phased roadmaps with measurable milestones
  • Build and refine our implementation methodology, creating playbooks and frameworks that enable consistent, high-quality customer outcomes
  • Influence how our subscribers approach AI transformation by developing change management strategies and adoption frameworks tailored to their organizational needs

Requirements

We are seeking a business-savvy problem solver and natural builder to join our Sydney HQ team. This role is perfect for someone who:

  • Is curious about AI and eager to learn how it can transform customer interactions
  • Has 2-7 years of experience in a client-facing role such as management consulting, product management, or a related field, with demonstrated experience in process design or organizational building
  • Is a strong project leader – organized, proactive, and comfortable taking ownership of both customer outcomes and internal initiatives
  • Has experience building and managing relationships with customers or external stakeholders, ideally with exposure to executive-level engagement
  • Has a track record of creating scalable processes or frameworks in ambiguous environments
  • Has experience with or interest in change management and helping organizations adopt new technologies

Benefits

This is an opportunity to develop expertise in AI and automation while building the organizational capabilities that will define how companies adopt transformative AI solutions. You'll have significant agency to shape not just individual implementations, but our entire approach to customer success and how our subscribers build their AI strategies.

You'll be figuring out how to configure and optimize AI tools, thinking creatively about new ways to help businesses, and designing the organizational capabilities to deliver these solutions at scale.


About Us

Lorikeet is growing fast, with paying customers, real revenue, an exciting roadmap, and a strong sales pipeline. We've raised over USD 50m from leading VCs and angel investors. Our global customers include the largest telehealth company in Australia, the largest bank for teens in the US, one of the largest NFT marketplaces by trading volume, and one of the largest Web3 gaming companies.

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