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Veterinary Clinic Manager

1 month ago

Ryde, Australia VetPartners Full time

About the Role

The Practice Manager is a key position at Ryde Veterinary Clinic, responsible for overseeing the business, people, operations, and services of the clinic. The ideal candidate will thrive in a fast-paced clinical setting, managing:

  • Operational and people matters, including communications, procedures, and business services.
  • Employee matters, including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training, and development.
  • Customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution, and compliments.
  • Financial performance, stock control, procurement, accounts, budgets, and profit and loss.
  • Work health and safety compliance, facilities, maintenance, assets, equipment, cleaning, and presentation standards.
  • Clinical governance and strategic direction, working closely with Clinical Leaders.
  • Company initiatives, projects, and technology, championing change and driving client engagement.

About You:

  • Cert IV in Veterinary Nursing with a minimum of 2 years clinical nursing experience.
  • Experience with practice management systems or appointment book management skills and computer confidence.
  • Strong problem-solving, decision-making, and organisational skills.
  • Good understanding of people and employment obligations.
  • Good knowledge of workplace health and safety regulations.
  • A genuine love for animals and their people.
  • Passionate about client communication and advocate patient welfare.
  • A keen desire to deliver excellent standards of patient care and personalised customer service.
  • A team player with a healthy 'can do' attitude and enjoy being part of a positive team culture.

What You'll Get:

  • A friendly and welcoming team with a strong focus on team culture and stability.
  • Encouraged Training and Development, including access to our learning and development team and training centers.
  • Excellent Career and skills growth opportunity.
  • A dynamic, interesting, and varied role.

VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. If this role sounds like you, please apply online with your CV and cover letter.