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Senior Premium Support Business Development Manager

2 months ago

Melbourne, Victoria, Australia Amazon Full time
About the Role

We are seeking a highly skilled and experienced professional to join our Enterprise Support team as a Premium Support Business Development Manager. In this role, you will be responsible for driving the growth of our Premium Support offerings and accelerating AWS platform adoption for our customers.

Key Responsibilities
  • Engage with customers and partners to understand their needs and pain points in adopting Enterprise Support Services.
  • Analyze drivers of Enterprise Support Services adoption and identify opportunities for improvement.
  • Design and execute controlled experiments to drive Enterprise Support Services adoption.
  • Review and analyze Enterprise Support Services pricing and costing to ensure savings are passed on to customers.
  • Quantify the impact of Enterprise Support Services adoption on AWS Platform adoption and estimate the ROI of Support investments.
  • Develop and refine sales collateral, reference cases, and value proofs for customers and partners.
  • Drive commercial innovation in Support, including differentiated support offerings per customer segment.
  • Collaborate with stakeholders across Commercial/Public Sales, Premium Support, and Enterprise to drive business growth.
About the Team

Our team is dedicated to delivering exceptional customer experiences and driving business growth through innovative solutions. We value diversity, inclusion, and collaboration, and we are committed to creating a workplace that is welcoming and supportive of all employees.

What We Offer
  • A dynamic and fast-paced work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a talented and diverse team of professionals.
  • The opportunity to make a meaningful impact on our customers' businesses and the cloud industry as a whole.